Return Policy

1. Overview

Maksimum B2B operates as a wholesale B2B platform connecting international buyers with Turkish manufacturers. Due to the nature of container-based wholesale trade, our return policy is designed specifically for B2B transactions and differs from standard consumer return policies.

2. Quality Inspection

All products undergo quality inspection before container loading. Buyers may request pre-shipment inspection at their own cost through an independent third-party inspection company (SGS, Bureau Veritas, Intertek).

• •Inspection must be requested at least 7 business days before the scheduled loading date.
• •Maksimum B2B coordinates inspection access with the manufacturer.
• •Inspection reports are shared with the buyer before shipment confirmation.

3. Defective Products

If products arrive with manufacturing defects that were not visible during pre-shipment inspection:

• •The buyer must notify Maksimum B2B within 14 calendar days of receiving the goods.
• •Photographic evidence and a detailed report of the defects must be provided.
• •Maksimum B2B will coordinate with the manufacturer to determine the resolution.

4. Resolution Options

Depending on the severity and nature of the defect, the following resolutions may apply:

• •Credit note: A credit is applied to the buyer's account for the value of defective items, to be used on the next order.
• •Replacement: Defective items are replaced in the next container shipment at no additional cost.
• •Partial refund: For significant defects affecting a large portion of the order, a partial refund may be issued.

Full container returns are not accepted due to the nature of international wholesale shipping.

5. Non-Returnable Items

The following cases are non-returnable:

• •Products that have been used, modified, or damaged after delivery.
• •Custom-manufactured / private label products made to buyer specifications.
• •Products not stored according to the manufacturer's recommended conditions.
• •Orders where the buyer declined pre-shipment inspection.

6. Shipping Damage

For damage that occurred during transit:

• •Damage must be documented at the time of container unloading with photographs and signed delivery notes.
• •The insurance claim process is initiated by Maksimum B2B on behalf of the buyer (for CIF/DDP shipments).
• •For FOB/EXW shipments, the buyer is responsible for filing their own insurance claim.